Welcome to Cheap Dewloria Store’s FAQ section! We’ve compiled answers to the most common questions about our luxury beauty products and services. If you don’t find what you’re looking for, our Denver-based customer care team is always happy to help at [email protected].

About Our Products

Q: What types of beauty products does Cheap Dewloria Store offer?
A: We specialize in premium beauty products including bath and shower essentials (oils, salts, soaks), body care (balms, butters, creams, moisturizers), makeup (BB/CC creams, blushers, bronzers, brow pencils), and skincare (cleansers, exfoliators). Our carefully curated selection focuses on luxury beauty at accessible prices.
Q: Are your products suitable for sensitive skin?
A: Many of our products are formulated for various skin types, including sensitive skin. We recommend checking individual product descriptions for specific formulation details and performing a patch test if you have particular sensitivities.
Q: Are your beauty products cruelty-free?
A: We prioritize ethical beauty and select products from brands that share our values. While most of our offerings are cruelty-free, we recommend checking individual product pages for specific certifications.

Ordering & Account

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking information. For Standard Shipping (DHL/FedEx), you’ll get detailed tracking. For Free Shipping (EMS), tracking may be more limited but still available.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly to get your beauty products to you fast! If you need to make changes, please email us at [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing stage.

Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide with just a few exceptions—some remote areas and parts of Asia aren’t currently serviced. Our checkout system will alert you if we can’t deliver to your location.
Q: What are my shipping options?
A: We offer two convenient options:
1. Standard Shipping ($12.95 flat rate): Our fastest option via DHL or FedEx (10-15 days after dispatch)
2. Free Shipping: Available on orders over $50 via EMS (15-25 days after dispatch)
Q: How long does order processing take?
A: All orders are processed within 1-2 business days from our Denver headquarters. For fastest processing, place your order Monday-Thursday before 12 PM MST for possible same-day processing.
Q: Why is my package taking longer than estimated?
A: While we strive for timely delivery, occasional delays can occur during international shipping, particularly with customs clearance. Rest assured your order is insured against loss or damage during transit.

Returns & Exchanges

Q: What is your return policy?
A: We want you to love your Dewloria beauty products! You may initiate returns within 15 days of delivery. Please email [email protected] with your order number and reason for return to begin the process.
Q: Are there any restrictions on returns?
A: For health and safety reasons, certain personal care items may be final sale. Please check individual product pages for return eligibility. All returned items must be in original, unused condition with packaging.
Q: How long do refunds take to process?
A: Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Contact & Support

Q: How can I contact customer service?
A: Our Denver-based team is happy to help! Email us at [email protected] for any questions about products, orders, or your shopping experience.
Q: What are your business hours?
A: Our customer care team operates Monday-Friday, 9 AM to 5 PM MST. While we may not respond immediately outside these hours, we’ll get back to you as soon as possible.

Still have questions? Explore our luxury beauty collections or reach out to our friendly customer care team. Your perfect beauty products are waiting to begin their journey to you!